1. Who is responsible for your data

TrueHome Kenya is the data controller. Contact us about anything in this policy at support@truehomekenya.com.

2. What we collect

• Browsing the site: no account is needed. We don't use advertising or tracking cookies. Your browser stores a few settings on your own device (for example, listings you've reported or viewed today).
• Phone number check: anyone can type a phone number under "Check a landlord" to see whether it belongs to a verified lister, a lister who isn't verified yet, or a number we have blocked. We only answer for numbers that listers themselves published on the site, and we don't record who checked which number.
• Visit statistics: we count page visits with Cloudflare Web Analytics, which uses no cookies and doesn't identify or follow individual visitors. We also count how many times each listing is opened, so listers can see how many views they get. These counts contain no personal data.
• Account: your email address, used to send you sign-in links.
• Listings: property details, photos, location, and the contact name, role and phone number you choose to publish. These are public, so anyone can see them.
• Verification: your full name, National ID number, a copy of your ID, and a Title Deed or management agreement, plus optionally your title/LR number and Estate Agents Registration Board number.
• Reports: when you report a listing, the reason, any details you write and, if you choose, your phone or email.
• Saved searches: if you ask to be alerted about new homes, your email address and the search you saved (area, type, bedrooms, budget). We'll ask you to confirm your email before sending alerts. We only show landlords and agents a count of how many people are looking in an area, never who.

3. Why we use it

• To let you sign in and publish, edit and remove your listings (performing our service to you).
• To check that listers are who they say they are and own or manage the property, and to show a Verified badge. We do this to protect tenants from fraud (your consent, and our legitimate interest in preventing scams).
• To investigate reported listings and remove fraudulent ones (legitimate interest).
• To email you about new homes that match a search you saved (your consent). Every alert email lets you stop alerts.
• To meet legal obligations, such as responding to lawful requests from the police or courts.

We do not sell your data or use it for advertising.

4. What's public and what's private

• Public: your listings and their contact details, and, if you're verified, your badge code and a short version of your name (e.g. "Jane K.").
• Private: your email, ID number, ID and ownership documents, saved searches, and reports. Only TrueHome Kenya's review team can see these.
• Only on your device: your shortlist of saved homes and the name you type when booking a viewing are stored in your own browser, not on our servers. Viewing requests are sent by you through WhatsApp.
• Listing checks: every 14 days we email listers to confirm each listing is still available, and show tenants when it was last confirmed.
• Error reports: if something on the site goes wrong for you, it sends us a short technical note (the error, the page and your browser type) so we can fix it. Emails and phone numbers are removed first, and these notes are deleted after 30 days.
• Unfinished listings: while you fill in a listing, your details are saved on your own device so you can finish later. If you give your email at "Publish" but don't finish, we keep that email with the listing title and area for up to 7 days and send you one reminder.

5. Who we share it with

We use these service providers to run the site. They process data only on our instructions:

• Supabase: database, sign-in and file storage (servers in the European Union, Ireland).
• Brevo: sends sign-in emails (European Union).
• GitHub Pages: hosts the website (United States).
• Cloudflare: runs our domain and email forwarding, and counts visits anonymously (Web Analytics).
• OpenStreetMap and content delivery networks (jsDelivr, unpkg, cdnjs, Tailwind): deliver maps and website code; they see your IP address when your browser loads them.

Because these providers are outside Kenya, your data is transferred abroad. We use providers that apply strong security and data-protection safeguards, as required by Part VI of the Data Protection Act.

We may also share information with the police or other authorities when the law requires it, or to report suspected fraud.

6. How long we keep it

• Listings: until you delete them or your account.
• Verification documents: while you're a verified lister, and deleted when you withdraw your request, close your account, or ask us to. If a request is rejected, we delete the documents within 90 days unless you resubmit.
• Reports: up to 2 years, so we can spot repeat scammers.
• Saved searches: until you stop the alerts, or 12 months after you saved the search, whichever comes first.
• Suspended accounts: if we ban an account for fraud, we keep a record of the account and the phone numbers it used for as long as needed to stop it posting again.

7. How we protect it

Data is encrypted in transit (HTTPS). Database rules ensure each person can only change their own data, and identity documents are kept in private storage that the public cannot access.

8. Your rights

Under the Data Protection Act you can ask us to:

• tell you what data we hold about you and give you a copy;
• correct inaccurate data;
• delete your data or your account;
• stop or restrict using your data, or withdraw your consent to verification at any time;
• move your data to another service.

Email support@truehomekenya.com. We'll reply within 7 days. If you're unhappy with our answer, you can complain to the Office of the Data Protection Commissioner (odpc.go.ke).

9. Children

This site is for adults. You must be 18 or over to create an account or list a property.

10. Changes

If we change this policy, we'll update the date at the top and, for important changes, tell signed-in users by email.

1. What TrueHome Kenya does

TrueHome Kenya is an online noticeboard where landlords, agents and caretakers publish properties for rent or sale, and where tenants and buyers can find them and contact the lister directly. Any agreement to rent, buy or sell is made between you and the other person. We are not a party to it, we are not an estate agent, and we don't handle money between tenants and listers.

2. Who can use the site

• You must be 18 or older to sign in, list a property or request verification.
• You must give true information and keep your contact details up to date.
• You are responsible for everything done through your account. Sign-in links are personal, so don't forward them to anyone.
• Using the site is free. If we introduce paid features (for example, featured listings), we'll show the price clearly before you pay.

3. Rules for listers

If you publish a listing, you promise that:

• you own the property, or the owner has authorised you in writing to let or sell it;
• if you act as an estate agent for payment, you are registered with the Estate Agents Registration Board (EARB) where the Estate Agents Act requires it;
• the property exists, is available, and the photos, price, location and description are accurate and your own (or you have permission to use them);
• you will remove or update the listing as soon as it is let, sold or the price changes. Listings expire automatically after 60 days (rentals) or 90 days (sales) unless you renew them;
• you won't ask tenants for "viewing fees", "booking fees" or deposits before they have viewed the property and confirmed you're entitled to let it;
• you won't refuse tenants because of their tribe, religion, race, sex, disability or any other ground prohibited by the Constitution of Kenya.

4. What is not allowed

• Fake, bait or misleading listings, including listing a property you don't control or advertising a price you won't honour.
• Pretending to be another person, landlord, agent or company, or using someone else's ID or documents.
• Copying, editing or faking a TrueHome Kenya Verified badge, badge code or QR code.
• Posting the same property many times, spam, or listings that aren't for property in Kenya.
• Harassing, threatening or defrauding other users.
• Scraping the site, overloading it, trying to get around its security, or any other misuse covered by the Computer Misuse and Cybercrimes Act, 2018.

5. The Verified badge

A Verified badge means that, on the date we approved it, the lister gave us an ID and ownership or management documents that we checked and that appeared genuine and consistent (for example, against Ardhisasa or the EARB register). It is a useful safety signal, not a guarantee. Documents can be forged and circumstances change. Always view the property, meet the person and confirm ownership yourself before paying. Badge codes can be checked at any time under Check a badge.

6. Our right to remove listings and close accounts

To keep the site safe, we may, at any time and without notice where we reasonably believe it's needed:

• remove or hide any listing, photo or description;
• refuse, withdraw or suspend a Verified badge;
• suspend or permanently close an account, and block the person from signing up again;
• keep records of suspected fraud and share them with the police, the EARB, the Office of the Data Protection Commissioner or other authorities, as allowed by law and our Privacy Policy.

We usually do this after a report or a failed verification, but we don't have to wait for one. If you think we got it wrong, email support@truehomekenya.com and we'll review it.

7. Reporting a listing

If something looks wrong, tap Report this listing or email support@truehomekenya.com. Please only make honest reports. If you've lost money to a scam, also report it to the police (DCI) straight away.

8. Staying safe as a tenant or buyer

• View the property in person (or have someone you trust view it) before paying anything.
• Check the lister's badge code on this site, and ask to see their ID and proof of ownership or authority.
• For purchases, do an official land search and use a qualified advocate.
• Pay deposits only against a written tenancy agreement or sale agreement, and keep receipts.
• Be wary of prices that seem too good to be true, pressure to pay quickly, or requests to pay a different person.

9. Your content

You keep ownership of the photos and text you post. By posting them, you give us permission to display, resize and share them on the site and in links shared from it (for example, on WhatsApp and Facebook) for as long as the listing is live. You're responsible for having the right to post them.

10. Limits on our responsibility

We work hard to keep the site accurate, safe and available, but we provide it "as is".

• Listings are written by listers, not by us. We don't check every listing and can't promise that any listing is accurate, available or lawful.
• We are not responsible for the actions, statements or property of listers, tenants or buyers, or for any agreement, payment or dispute between them.
• We're not liable for indirect losses, such as lost profits, lost opportunities or the cost of finding another property, or for losses caused by events outside our reasonable control, such as internet or service-provider outages.
• To the extent the law allows, our total liability to you for any claim about the site is limited to the amount you paid us in the 12 months before the claim (which is zero if you used only free features).

Nothing in these terms limits any rights you have that cannot legally be excluded, including under the Consumer Protection Act, 2012, or our liability for fraud or deliberate wrongdoing.

11. Your responsibility to us

If you break these terms, for example by posting a fake listing, and someone makes a claim against TrueHome Kenya as a result, you agree to cover the reasonable costs and losses we suffer because of it.

12. Changes to the site and these terms

We may change or stop parts of the site, and we may update these terms. When we do, we'll change the date at the top; for important changes we'll also tell signed-in users by email. If you keep using the site after a change, the new terms apply.

13. Law and disputes

These terms are governed by the laws of Kenya. If there's a disagreement, please contact us first at support@truehomekenya.com and we'll try to resolve it within 14 days. If we can't, the courts of Kenya will decide it.

14. Contact

TrueHome Kenya · support@truehomekenya.com